GH
Gerhard H
1 reviews | Active since May 2012
12 Apr 2022, 14:40
Bad Moter Claim Service
Our vehicle was towed due to water damage. 04 Feb 22. We received a car rental. 30 days later vehicle was taken back however we have not received our vehicle back. over a week later our vehicle was delivered Engen replaced however still not drivable. Vehicle was towed again. Till date we have not received our vehicle back which's a work horse thus we need it for our business. Complaint has been logged however still no luck on a car rental or our vehicle back today being the 12 Apr 22
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Replies (2)
Santam's replyOfficial
12 Apr 2022, 15:01Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply12 Apr 2022, 15:01
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
12 Apr 2022, 15:25Dear Gerhard,
Thank you for your review.
We are extremely sorry about the delays and the frustration this has caused you and the inconvenience to your business.
Our claims management team is constantly following up with the agents, as we are dependent on them to provide with their report before we can conclude and finalise this claim.
We are doing our best to have this matter resolved and will keep you informed and updated as we receive feedback from the Hyundai agents.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your review.
We are extremely sorry about the delays and the frustration this has caused you and the inconvenience to your business.
Our claims management team is constantly following up with the agents, as we are dependent on them to provide with their report before we can conclude and finalise this claim.
We are doing our best to have this matter resolved and will keep you informed and updated as we receive feedback from the Hyundai agents.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply12 Apr 2022, 15:25
Official
Dear Gerhard,
Thank you for your review.
We are extremely sorry about the delays and the frustration this has caused you and the inconvenience to your business.
Our claims management team is constantly following up with the agents, as we are dependent on them to provide with their report before we can conclude and finalise this claim.
We are doing our best to have this matter resolved and will keep you informed and updated as we receive feedback from the Hyundai agents.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your review.
We are extremely sorry about the delays and the frustration this has caused you and the inconvenience to your business.
Our claims management team is constantly following up with the agents, as we are dependent on them to provide with their report before we can conclude and finalise this claim.
We are doing our best to have this matter resolved and will keep you informed and updated as we receive feedback from the Hyundai agents.
Thank you and kind regards
Stephan Olivier
Client care media manager