BAD CUSTOMER SERVICE AT SANTAM PLEASE STAY AWAY FROM THEM

I AM UPALLED BY THE SERVICE AT SANTAM. I HAVE A THIRD PARTY CLAIM WHICH IS HANDLED BY ANTON THEART. HE HAS NOT CALLED ME NOT EVEN ONCE TO UPDATE ME OF THE CLAIM.THE CLAIM WAS LOGGED ON THE 25/09/19. I HAVE NOT HEARD FROM THEM EVER SINCE . I HAVE BEEN TOLD THAT THE CLAIM WILL TAKE 61 WORKING DAYS TO FINALISE. SURELY SOMEONE IS NOT DOING WHAT THEY SUPPOSED TO DO. I AM A VICTIM HERE AND I AM BEING TREATED OTHERWISE. I M REALLY SADDENED BY THIS WHOLE PROCESS.