Bad Customer service and false information given to customer.

They don't seem to communicate enough with their clients. When i submitted my claim they told me my excess was going to be R 4500 and multiple time when i was on the phone with them every time i called it asked what it was it was R 4500. They never contacted me with the quote they received from the auto body dealership. So i never got the quote or anything telling me my excess has changed. So I budgeted for R4500. When the dealership called they said i had to pay R7000 to get my car. When i called santam they said oh its because you are 21 and that i was informed over the phone.

which was not the case because i had to basically beg them to communicate with me regarding my claim.

So before you think about Santam just make sure your ready to deal with a lot of hassle. If they do it once they'll do it again.