BAD CUSTOMER SERVICE

Item: Santam
Rating: 1
Author: Delroy A

I would give a zero rating but forced to give one star

I filed a claim with AON/Santam for Garage motor that seized (mechanical not load shedding related) on 07 July 2023

It is 25 July 2023 and the claim has not been settled…

Ive been pushed around by Mans Automation and Santam. After emailing and calling, the one says he can’t go further without the other

“I will get back to you” never unfolds “We need to follow up with the other department” - does not occur

PLEASE FOLLOW UP and get back to the customer as to what’s happening with the claim

The service is extremely LETHARGIC. The correspondence even worse

Get your house in order…

Helpful (0)

Replies (3)

Santam's replyOfficial

25 Jul 2023, 12:36

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's reply25 Jul 2023, 12:36

Official

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's replyOfficial

25 Jul 2023, 13:32

Good afternoon Delroy,

We are really sorry to hear about your frustration and and experience.
Please provide us with your claim number to ensure we can assist you herein?

Regards
Client care

Santam's reply25 Jul 2023, 13:32

Official

Good afternoon Delroy,

We are really sorry to hear about your frustration and and experience.
Please provide us with your claim number to ensure we can assist you herein?

Regards
Client care

Delroy A's updateReviewer Update

25 Jul 2023, 13:36

Thanks for checking in

Claim number ***

Delroy A's update25 Jul 2023, 13:36

Reviewer Update

Thanks for checking in

Claim number ***