Bad customer service

My name is Mzwandile Zulu I took a home owners insurance with santam on the 14th of November 2020 policy number ***,I requested an amendment on the policy asking them to change Ithala Limited to Ithala SOC Limited from the 14th of November and I was told its done by another department which is their IT department and they said it could be sorted by Tuesday the 17th. I made a follow-up call on Monday the 16th but I was told it is still not sorted out. I made another call on Tuesday and got the same feedback, on Wednesday it was escalated to their digital department. Its Friday today and I just called around 16h00 hours and still not sorted out and all I want now is to terminate my insurance because clearly they don't care about their customers