Bad customer service

Had an accident on 16 May 2016, had to wait for a whole month to be contacted by Johann. I was the one who was constantly calling him eventually the car was assessed and was a write off. Advised Santam that I need a to buy back the car was told that Johann will contact me but he didn't again I had to be the one chasing Johann Venter. Finally he called gave the quote which included old damages amount of R5500 when I inquire about those old damages Johann was not able to reply have been waiting for his reply have sent another email this morning still no reply. Can someone who is willing to assist Santam clients call me and assist me. The pathetic service that I am receiving from Johann Venter is unacceptable. I need this claim to be finalized urgently please.