Bad customer service

I have been with Santam for 11 years for our House and Car insurance and have not missed a premium during this time. Last payment due did not go through due to some technical difficulties at the bank and it was confirmed with Santam that a double debit will be done now.

We are currently having a household problem with a leaking pipe and are in need of assistance. We contacted our insurance for assistance and we were informed that they cannot assist us since the last premium has not gone through despite the agreement for the double debit.

The Santam adverti*****t always indicate how important customer service is; however when their clients is in need of their service it is not available.

The premium goes off in the beginning of the month. We are now informed that the household and car insurance is on a month to month basis and this is not what we were told. We decided to go with Santam because we were offered a long standing relationship and good customer service.

It is disappointed that being a loyal customer for so long to get this pathetic service when you are in need.

Santam will not be recommended by me to any of my family or friends.

Mr AJ Titus Cell: ********** 420