CS
CRYSTELLE S
1 reviews | Active since Feb 2013
18 May 2020, 12:48
BAD CUSTOMER SERVICE
I am still waiting on Porsha from Santam to inform me about my claim. I have claimed under my household insurance my broken tv. Its been a month and I heard nothing. This is such terrible service. When taking out the policy many promises were made. We were under lockdown and I gave her all information necessary. We in may and I am still waiting on a reply.
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Replies (5)CS
CRYSTELLE S's updateReviewer Update
18 May 2020, 13:35Good day,
That is the problem I explained to Porsha that we are on lockdown and I have no access to the internet. I emailed her all the details she needed for the claim. since then I have not heard from her again.
That is the problem I explained to Porsha that we are on lockdown and I have no access to the internet. I emailed her all the details she needed for the claim. since then I have not heard from her again.
CS
CRYSTELLE S's update18 May 2020, 13:35
Reviewer Update
Good day,
That is the problem I explained to Porsha that we are on lockdown and I have no access to the internet. I emailed her all the details she needed for the claim. since then I have not heard from her again.
That is the problem I explained to Porsha that we are on lockdown and I have no access to the internet. I emailed her all the details she needed for the claim. since then I have not heard from her again.
CS
CRYSTELLE S's updateReviewer Update
18 May 2020, 14:13Can you call me on ***. I have wasted enough airtime trying to get through to you. Why do you not just ask Porsha for the information, it was send through to her. she also called me to log the claim. So what happened with that call, did she not register the claim. This is really unprofessional and not at all good customer service as this incident happened in April already. I am very disappointed in the way the matter was handled.
CS
CRYSTELLE S's update18 May 2020, 14:13
Reviewer Update
Can you call me on ***. I have wasted enough airtime trying to get through to you. Why do you not just ask Porsha for the information, it was send through to her. she also called me to log the claim. So what happened with that call, did she not register the claim. This is really unprofessional and not at all good customer service as this incident happened in April already. I am very disappointed in the way the matter was handled.
CS
CRYSTELLE S's updateReviewer Update
18 May 2020, 14:15 Porsha Hofsta (Santam) <***>.......How can you ask me who is Porsha. this is the lady that contacted me and emailed and I rep**** with all the necessary to her. Strange that you can ask me who is Porsha. Please resolve this matter urgently.
CS
CRYSTELLE S's update18 May 2020, 14:15
Reviewer Update
Porsha Hofsta (Santam) <***>.......How can you ask me who is Porsha. this is the lady that contacted me and emailed and I rep**** with all the necessary to her. Strange that you can ask me who is Porsha. Please resolve this matter urgently.
CS
CRYSTELLE S's updateReviewer Update
18 May 2020, 15:15No need for apologies. I tried to log the claim online now but are unable to submit I do not know if something is wrong on my side or yours. It takes forever to go to the next page and they keep on kicking me out and I have to do all over. You can contact me on *** I will gladly forward the information. I have been waiting very long. I am waiting on her call.
CS
CRYSTELLE S's update18 May 2020, 15:15
Reviewer Update
No need for apologies. I tried to log the claim online now but are unable to submit I do not know if something is wrong on my side or yours. It takes forever to go to the next page and they keep on kicking me out and I have to do all over. You can contact me on *** I will gladly forward the information. I have been waiting very long. I am waiting on her call.
CS
CRYSTELLE S's updateReviewer Update
18 May 2020, 15:54Good day,
I have received a call from one of your agents. I have emailed the necessary to the email address she provided. I hope this matter will be resolved as soon as possible. I thank you for your assistance in this regard and your constant follow up. It is highly appreciated. Your service is excellent Stephan Olivier.
I have received a call from one of your agents. I have emailed the necessary to the email address she provided. I hope this matter will be resolved as soon as possible. I thank you for your assistance in this regard and your constant follow up. It is highly appreciated. Your service is excellent Stephan Olivier.
CS
CRYSTELLE S's update18 May 2020, 15:54
Reviewer Update
Good day,
I have received a call from one of your agents. I have emailed the necessary to the email address she provided. I hope this matter will be resolved as soon as possible. I thank you for your assistance in this regard and your constant follow up. It is highly appreciated. Your service is excellent Stephan Olivier.
I have received a call from one of your agents. I have emailed the necessary to the email address she provided. I hope this matter will be resolved as soon as possible. I thank you for your assistance in this regard and your constant follow up. It is highly appreciated. Your service is excellent Stephan Olivier.