Bad Client Service, still waiting for feedback since 21 June 2020

I am really disapointed in the service of Santam.

My wife (Third party) had an accident where a woman (insured by Santam) made an accident and bumped into my wife with her car, all the details was taken by Santam, Forms been signed, 3 quotations been sent through, documents have been signed again, and from the 21st of June until now (5 months) , no one can give me an exact answer on when this will be settled.

The operators send a email message to the relevant department to call you back, and no one calls you back, and everytime when I call to ask what is happening next, then there is another person in charge with the case

I am really getting frustrated, and something must be done to get this over with and fix my wife's car

Really Disapointed, and bad service not to call a client back, after they promise to call back, all the logs is on the system of gow many times I have called, and begged and pleased for what is happening next to sort the situation

Is there someone in the relevant department to contact me, and that can help me to get this done, even if its a manager or even the CEO of the company, that underatands whats going on, and not make empty promises???