Bad client service

<p>On 1st of December 2016 I saw my debit order might not go through as I had a problem and the money for my debit order did go late into my account. I phoned santam as I had my insurance money in my hand and wanted to go to the bank and do a EFT payment on my insurance. I was advised if my debit order did not go through my policy would lapse but im on the phone telling the lady i want to go and make a deposit. The lady advised me if I make a deposit the money would just be transfered back into my account as my policy would have lapsed. Thr following day I was advised my policy lapsed. I had a accident on my car and its a very convenient way to cancel the policy as to help me. Please find attached the call i made for 20 minutes while transfering me from one person to the next as no person could assist me with my debit order request.</p>