LN
Lee-Anne Niemand
1 reviews | Active since Oct 2016
03 May 2018, 14:27
Bad client service
Your customer services agent kept interrupting me and then kept giving me different information and wouldn't let me talk. How do you suppose to solve a problem if you won't even listen to what it is. She also sounded so bored it wasn't even funny.
Helpful (0)
Replies (4)0
Replies (4)
Santam's replyOfficial
03 May 2018, 14:59Good afternoon Lee-Anne,
Thank you very much for your post above. We are really incredibly sorry to hear about your experience and the inconvenience this has caused you.
We would like to investigate and address this and would appreciate if you could provide us with the following information"
- your policy number
- the date and time you called and from what number you dialled
- if you can remember who you spoke with
Your assistance herein would be appreciated?
Thanking you in advance.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply03 May 2018, 14:59
Official
Good afternoon Lee-Anne,
Thank you very much for your post above. We are really incredibly sorry to hear about your experience and the inconvenience this has caused you.
We would like to investigate and address this and would appreciate if you could provide us with the following information"
- your policy number
- the date and time you called and from what number you dialled
- if you can remember who you spoke with
Your assistance herein would be appreciated?
Thanking you in advance.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
LN
Lee-Anne Niemand's updateReviewer Update
03 May 2018, 17:10Hello Stephan
Please send me your email address as I don't really want my personal information all over the internet. I'm sure you understand this.
Your client center phoned me at 14:09 today.
Regards
Lee-Anne
LN
Lee-Anne Niemand's update03 May 2018, 17:10
Reviewer Update
Hello Stephan
Please send me your email address as I don't really want my personal information all over the internet. I'm sure you understand this.
Your client center phoned me at 14:09 today.
Regards
Lee-Anne
LN
Lee-Anne Niemand's updateReviewer Update
07 May 2018, 13:22Thank you Stephan for you assistance and replies. I appreciate the help.
LN
Lee-Anne Niemand's update07 May 2018, 13:22
Reviewer Update
Thank you Stephan for you assistance and replies. I appreciate the help.
Santam's replyOfficial
07 May 2018, 13:47Dear Lee-Anne,
Thank you for your post here, we really appreciate that. It is only a pleasure.
I will revert once feedback is received from underwriting as mentioned earlier.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply07 May 2018, 13:47
Official
Dear Lee-Anne,
Thank you for your post here, we really appreciate that. It is only a pleasure.
I will revert once feedback is received from underwriting as mentioned earlier.
Kind regards
Stephan Olivier
Client care media manager
Best regards,