Bad Claims service and response time

Claimed my ****** phones on Monday 13th August, sent all the paperwork through. Called and was told 24-48 hours. Called on Tuesday to find out the status and was told that one of the phone claims was closed because the lady thought it was a mistake....They had to reopen it again... Called on Wednesday and told again that it's being processed and will take 24-48 hours.... I am still without my phones and no clear indication that they are rectifying the situation... Now i have to wait another 24-48 hours to hear, and this is 2 days after the claim had already been launched. Overall really bad service