Bad Claims Experience

<p>I logged a claim with Santam on 02-Feb-17 and visited the assessor on the same day. A few weeks later I called to follow up and lodged my unhappiness that it is taking so long. I gave the agent a week to resolve the issue. A week later nothing had happened. I called customer complaints and lodged a formal complaint, again giving them a week to resolve the issue. Another assessor came to my work place to do the assessment again. The claim was finaly approved.</p> <p>No one has followed up with me to find out what the status is. I am still waiting for my car to be fixed. As soon as you have finalised my caims I will cancel this polocy with Santam.</p> <p>Dealing with claims speedily is what short term insurance is about.</p>