Bad beginning, good ending

We submitted a claim some time ago for a camping fridge which was damaged by the incompetency of the country's main electricity supplier, causing a surge which rendered the fridge useless.

Santam settled less than half of what we claimed, due to a cap on surges - something I wasn't even aware of. I took it up with the Ombudsman and the claim has now been settled in full. Santam realised their lack of explaining and suggesting topping up the limit, but all of that has now been put in place,

Thanks to Santam and the Ombudsman for an amicable outcome.