1 reviews | Active since Dec 2018
BAD BAD BAD SERVICE
YHooooooo good people please stay away from this insurance,
its been 2 weeks now trying to get their assistance but as greedy as they are, I WAS TOLD TO 1ST PAY A YEARS OF PREMIUMS . IMAGINE 1700*12 . MISTAKE AND FALSE INFORMATION WAS 1ST GIVEN BY A GUY NAMED ABONGILE MKHOSI WHEN I TOOK UP THE INSURANCE I FURTHER SPOKE TO COLLIN AFTER MY INSURANCE WAS CANCELLED, HE PROMISED HE WOULD CALL ME BACK SAME DAY, AS HE UNDERSTOOD MY FRUSTRATION, HE NEVER CALLED, I CALLED AND WAS TOLD COLLIN IS ON LEAVE. I WAS GIVEN THEIR NOT SO NICE TEAM LEADER WHO NEVER ASSISTED , SHE JUST TOLD ME TO EMAIL THE INSURANCE AND THAT HER HANDS WERE TIED. SHE TOLD ME I WOULD RECIEVE FEEDBACK AFTER 3 DAYS, STILL NO ONE CALLED ME , UNTIL I CALLED AGAIN!!!!!!!!!! AFTER 3 DAYS AND SPOKE TO SANELE MAGWEXE WHO ALSO PROMISED THAT HE WOULD CALL ME BACK AFTER 3 DAYS BUT UNFORTUNATELY HE NEVER AND HE PROMISED THAT HE UNDERSTANDS MY SITUATION JUST LIKE COLLIN TOLD ME BUT GUESS WHAT, NO ONE CALLED UNTIL I CALLED AGAIN AND ANOTHER PERSON TOLD ME IT WOULD TAKE 7 DAYS NOT 3 DAYS TO LISTEN TO ME AND ABONGILES CONVERSATION. 7 DAYS HAS PASSED AND GUESS WHAT, NO ONE HAS CALLED ME. !!!!!!!!!!!!!!!!!! STAY AWAY THIS INSURANCE IS NOT GOOD ALL I WANT ARE MY PREMIUMS , AND I AM TAKING THIS FURTHER. THEY ARE CRUEL AND HAVE NO HEART, VERY RUDE STAY AWAY FROM THESE PEOPLE , I SPEND MORE THAN 40 MINS PER CALL. THEY ARE VERY CRUEL .
Thank you for your post above. We are really sorry to hear about your terrible experience and can understand your frustration with this.
Unfortunately we would need the following to trace the policy and start our investigation:
- policy number
- ID number
Your assistance herein would be appreciated.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you for your post above. We are really sorry to hear about your terrible experience and can understand your frustration with this.
Unfortunately we would need the following to trace the policy and start our investigation:
- policy number
- ID number
Your assistance herein would be appreciated.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you for the information -- we will request urgent attention and will escalate to management to attend.
Kind regards
Stephan Olivier
Client care media manager
Thank you for the information -- we will request urgent attention and will escalate to management to attend.
Kind regards
Stephan Olivier
Client care media manager
