Bad Attitude - Bad example of Santam ABIGAIL SMITH

My Vehicle has been in for repairs since 18/7/15 , up until now I have only received feedback if I call otherwise i get ignored. On 30/7/15 I made a call to ABIGAIL SMITH to get an updated an also to query what will happen once vehicle hire expires she insisted i have the car for a longer period since 18th. She is unhelpful not willing to assist me as a client then sends an email to her mangers with me in the mail stating she will not help rude or difficult clients. DID YOU EVER ASK YOURSELF WHY THE CLIENT IS DIFFICULT. After the incident i have now received numerous calls after putting up a fight is this what it takes to get some service from SANTAM. WELL DONE ABIGAIL YOU MAKING SANTAM PROUD BECAUSE OF YOUR DONT CARE ATTITUDE.