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Portia M
1 reviews | Active since Nov 2017
19 Feb 2021, 20:33
Bad and ******** service
On the 6th of February 2020 was involved in an accident as a 3rd Party, The person who bumped my car gave me her insurance details and submitted all necessary document , Today is the 19th February 2021 there's still has not been feedback nor my car been fixed
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Santam's replyOfficial
23 Feb 2021, 11:34Dear Portia,
We acknowledge receipt of your post.
Our legal department had been in contact with you via email.
Our legal team has not received any documentation or approach from you and the claim then automatically summarized due to us not receiving anything.
You as Third party is responsible to approach our legal department directly if you wish to claim from our insured driver -- our insured cannot submit a claim on your behalf.
As mentioned, our legal team will be in contact to assist you.
Thank you and kind regards
Stephan Olivier
Client care media manager
We acknowledge receipt of your post.
Our legal department had been in contact with you via email.
Our legal team has not received any documentation or approach from you and the claim then automatically summarized due to us not receiving anything.
You as Third party is responsible to approach our legal department directly if you wish to claim from our insured driver -- our insured cannot submit a claim on your behalf.
As mentioned, our legal team will be in contact to assist you.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply23 Feb 2021, 11:34
Official
Dear Portia,
We acknowledge receipt of your post.
Our legal department had been in contact with you via email.
Our legal team has not received any documentation or approach from you and the claim then automatically summarized due to us not receiving anything.
You as Third party is responsible to approach our legal department directly if you wish to claim from our insured driver -- our insured cannot submit a claim on your behalf.
As mentioned, our legal team will be in contact to assist you.
Thank you and kind regards
Stephan Olivier
Client care media manager
We acknowledge receipt of your post.
Our legal department had been in contact with you via email.
Our legal team has not received any documentation or approach from you and the claim then automatically summarized due to us not receiving anything.
You as Third party is responsible to approach our legal department directly if you wish to claim from our insured driver -- our insured cannot submit a claim on your behalf.
As mentioned, our legal team will be in contact to assist you.
Thank you and kind regards
Stephan Olivier
Client care media manager