Bad after service customer care - saved by one employee

I just signed up with Santam in November and in the first week of December they dropped a bombshell with excess's that were not disclosed to me when signing up. I was not at all happy with that or the after service customer care following the incident. Only when I asked about cancelling did I get the proper customer service. The only reason I am staying with Santam is because of Ebrahim Jamodien. Otherwise I would have cancelled my policy. I hope that Santam takes good care of exceptional staff like Mr Jamodien.