ML
Martinus L
1 reviews | Active since Oct 2022
10 Oct 2022, 12:15
Atrocious service
I have been trying to get a quote from Santam for building insurance . i do have a policy with Santam , but the service is Atrocious ! to say the least . Then the lady sigh , as i am trying to tell what my needs are ! I am so disappointed in their service . I wont be recommending Santam to nobody
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Replies (2)
Santam's replyOfficial
10 Oct 2022, 12:37Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply10 Oct 2022, 12:37
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
11 Oct 2022, 13:10Good day Mr De Lange,
In reference to your review, we are really sorry to hear about your bad experience.
This is not the kind of service we pride ourselves in and do apologise.
We have requested urgent feedback from our Direct contact centre management and received confirmation that Ryan Maluleka had made contact with you and assisted you with a quotation as initially requested.
We believe you will notify us once you ae in the position to insure the new property.
Corrective training will be done to ensure this does not repeat itself.
We trust you find the above in order and once again please accept our sincerest apologies.
Thank you and kind regards
Stephan Olivier
Client care media manager
In reference to your review, we are really sorry to hear about your bad experience.
This is not the kind of service we pride ourselves in and do apologise.
We have requested urgent feedback from our Direct contact centre management and received confirmation that Ryan Maluleka had made contact with you and assisted you with a quotation as initially requested.
We believe you will notify us once you ae in the position to insure the new property.
Corrective training will be done to ensure this does not repeat itself.
We trust you find the above in order and once again please accept our sincerest apologies.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply11 Oct 2022, 13:10
Official
Good day Mr De Lange,
In reference to your review, we are really sorry to hear about your bad experience.
This is not the kind of service we pride ourselves in and do apologise.
We have requested urgent feedback from our Direct contact centre management and received confirmation that Ryan Maluleka had made contact with you and assisted you with a quotation as initially requested.
We believe you will notify us once you ae in the position to insure the new property.
Corrective training will be done to ensure this does not repeat itself.
We trust you find the above in order and once again please accept our sincerest apologies.
Thank you and kind regards
Stephan Olivier
Client care media manager
In reference to your review, we are really sorry to hear about your bad experience.
This is not the kind of service we pride ourselves in and do apologise.
We have requested urgent feedback from our Direct contact centre management and received confirmation that Ryan Maluleka had made contact with you and assisted you with a quotation as initially requested.
We believe you will notify us once you ae in the position to insure the new property.
Corrective training will be done to ensure this does not repeat itself.
We trust you find the above in order and once again please accept our sincerest apologies.
Thank you and kind regards
Stephan Olivier
Client care media manager