Atrocious, Disgusting Service and Arrogant SANTAM

Shocking and disgusting service from Santam, it's been over a week and they are dilly dallying around my claim and mailing me about some damn Commitees , what do I have to do with these? These level of arrogance and disrespect to your loyal customers is uncalled for and noone should tolerate it.You are arrogant, and poor for my liking. I have not expected you to treat me like this after 15yrs, you are casting doubts on my claim and I do not appreciate it .