@#Santam Service?

Emergency call out. This happened on 18 July when our power went. A contractor could not be found. However, I was advised to find my own. I did withing the hour. I submitted a claim to be reimbursed as per the call center and my broker. Now, 25 August, no settlement. I have followed up on numerous occasions with my broker, I had to complete new documents and send a new bank letter. What is going on? Why are you not settling this, as promised. The delay tactics used are so apparent. This is the second time I have experienced bad service with your so-called emergency assist line. The first interaction told me that no contractor could be found and left me without water for a full 3 days. This is a whole new low of service, @#Santam.. :)