CA
Conita A
1 reviews | Active since Feb 2020
24 Oct 2022, 20:41
Assistance needed
I have been trying to get hold of ur offices to inform use that i need to cancel my insurenace based on the fact im no longer working and need to cut on cost
Helpful (0)
Replies (7)0
Replies (7)
Santam's replyOfficial
24 Oct 2022, 21:02Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply24 Oct 2022, 21:02
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
25 Oct 2022, 07:41Good morning,
Thank you fir your review.
We are really sorry to hear that.
Kindly advise what numbers you tried calling where you could not get through as we would lik eto investigate that?
We will refer your request for cancellation and revert back once completed.
We also note you do have a broker -- have you perhaps tried contacting your broker for assistance?
Kind regards
Client care
Thank you fir your review.
We are really sorry to hear that.
Kindly advise what numbers you tried calling where you could not get through as we would lik eto investigate that?
We will refer your request for cancellation and revert back once completed.
We also note you do have a broker -- have you perhaps tried contacting your broker for assistance?
Kind regards
Client care
Santam's reply25 Oct 2022, 07:41
Official
Good morning,
Thank you fir your review.
We are really sorry to hear that.
Kindly advise what numbers you tried calling where you could not get through as we would lik eto investigate that?
We will refer your request for cancellation and revert back once completed.
We also note you do have a broker -- have you perhaps tried contacting your broker for assistance?
Kind regards
Client care
Thank you fir your review.
We are really sorry to hear that.
Kindly advise what numbers you tried calling where you could not get through as we would lik eto investigate that?
We will refer your request for cancellation and revert back once completed.
We also note you do have a broker -- have you perhaps tried contacting your broker for assistance?
Kind regards
Client care
CA
Conita A's updateReviewer Update
25 Oct 2022, 11:51Good day
Please be advise i send a message to my broker no reply
The number i called is ***
Please be advise i send a message to my broker no reply
The number i called is ***
CA
Conita A's update25 Oct 2022, 11:51
Reviewer Update
Good day
Please be advise i send a message to my broker no reply
The number i called is ***
Please be advise i send a message to my broker no reply
The number i called is ***
CA
Conita A's updateReviewer Update
25 Oct 2022, 12:49I got the number on the website
Thank you so much assisting in this matter
Thank you so much assisting in this matter
CA
Conita A's update25 Oct 2022, 12:49
Reviewer Update
I got the number on the website
Thank you so much assisting in this matter
Thank you so much assisting in this matter
Santam's replyOfficial
25 Oct 2022, 13:31Dear Conita,
It is only a pleasure.
We will revert back as soon as I receive feedback from our contact centre.
Regards
Client care
It is only a pleasure.
We will revert back as soon as I receive feedback from our contact centre.
Regards
Client care
Santam's reply25 Oct 2022, 13:31
Official
Dear Conita,
It is only a pleasure.
We will revert back as soon as I receive feedback from our contact centre.
Regards
Client care
It is only a pleasure.
We will revert back as soon as I receive feedback from our contact centre.
Regards
Client care
CA
Conita A's updateReviewer Update
26 Oct 2022, 01:14Good day
Please be advise i will be waiting
Please be advise i will be waiting
CA
Conita A's update26 Oct 2022, 01:14
Reviewer Update
Good day
Please be advise i will be waiting
Please be advise i will be waiting
Santam's replyOfficial
26 Oct 2022, 08:45Dear Conita,
We just received cofnirmation from our Personal Lines contact centre they had been in contact with you, discussed the cancellation and actioned it as well.
They have sent you an email with the cancellation letter attached and has also send a request for a refund of the pro-rata premium.
We trust you find this in order?
Kind regards
Stephan Olivier
Client care media manager
We just received cofnirmation from our Personal Lines contact centre they had been in contact with you, discussed the cancellation and actioned it as well.
They have sent you an email with the cancellation letter attached and has also send a request for a refund of the pro-rata premium.
We trust you find this in order?
Kind regards
Stephan Olivier
Client care media manager
Santam's reply26 Oct 2022, 08:45
Official
Dear Conita,
We just received cofnirmation from our Personal Lines contact centre they had been in contact with you, discussed the cancellation and actioned it as well.
They have sent you an email with the cancellation letter attached and has also send a request for a refund of the pro-rata premium.
We trust you find this in order?
Kind regards
Stephan Olivier
Client care media manager
We just received cofnirmation from our Personal Lines contact centre they had been in contact with you, discussed the cancellation and actioned it as well.
They have sent you an email with the cancellation letter attached and has also send a request for a refund of the pro-rata premium.
We trust you find this in order?
Kind regards
Stephan Olivier
Client care media manager