As a new client i am utterly disgusted with their level of service. UTTERLY DISGUSTED AND VERY DISAPPOINTED

<p>The C.E.O'S of Santam should certainly call for an urgent meeting as their customer service is very poor and they will loose customers by the minute if they continue down this route. </p> <p>I am a new customer to Santam and have insured my house with them. </p> <p>Now i have detected a waterleak underground and we all know that it should be considered as an emergengy claim as water is not only expensive but also considered precious in our country with the state of our dams and water supply. </p> <p>I have reported a this claim on the 4th of June. Have not been attended to until i phoned to enquire on the 8th of June. Then Digicall, who they use to allocate claims to, managed to allocate the claim to the wrong company twice. </p> <p>The assessor is not helpful. Her line is forever engaged. She has not been near our house since i have submitted the claim. The rest of the service is even more atrocious. There is no department where you can really file a complaint. You just get referred back to the Assessor, who's telephone line stays eithe engaged or unanswered. </p> <p>I guess the only option left is the Ombudsman. Then cancellation of my insurance and then find a better alternative. Santam should remove their adverti*****t from televesion. That is soooooo false.</p> <p> </p>