Approved claim not paid 3 months later even though this is my second Hello Peter complaint

Hi Santam

I have raised a hello Peter complaint a month ago for my approved claim to be addressed. You panicked and sent people through and they did half job. My shower is still not usable, the resultant Damage is still not fixed. And I logged this claim in March

To also have the nerve to fix the burst pipe but tell me the resultant damage is burst and calling me a **** after I’ve sent pictures of the water seeping through the wall is extremely insensitive and unprofessional

I have had enough and am now reporting this to the ombudsman

It’s been 3 months and simple burst pipe is unresolved still.

I need my claim fixed properly immediately!