Appauling service

So I took out a Policy on my Father in-laws name AL Lamprecht I am the co insured PR Grobler (I pay for the policy) which I manage, only to be messed about when we had to claim for lightning damage to our gate Motor. 1. Nicole Sampson was rude when I called in on Monday stating she only got the claim last week Thursday from Tuesday when it was logged. 2. She queried why we added aa anti-theft bracket which has to be replaced due to the current motor being old and outdated and the new motor won't fit the same anti-theft bracket 3. Then there was a problem as my copayment is on the total sum insured so R330000.00 that I must copay to have my gate motor replaced. 4. they referred the matter to IT on Tuesday (STILL NO FEEDBACK) 5. I called and asked for the relationship manager (to get this sorted out) one Mr Christo Bosman. Tried calling his landline no success tried his mobile he doesn't answer left a what's app he doesn't read it. 6. I the client am still stuck now for a total of 9 days opening and closing my gate manually while I have to pay Close to R4000 per month for insurance with absolutely no customer service