Appallingly bad service.

Policy number ***. I submitted a claim for a damaged cellphone on Wednesday 17/02/2021 via the Santam App. I received a response from a Olwethu Tolwana on Thursday indicating that I had to submit a quote, I duly submitted the quotation later that day. As I never received any Acknowledgement or response by Monday 22/02/2021 I recent these documents to his personal email and the one that he had indicated I semd the documents to but again these didn't elicit any response or Acknowledgement from the man. On Tuesday I called the Santam to inquire or submit a complaint on the appalling service i was getting and was referred to aMs Holiday. I called her office multiple times and was put through but the phone just kept ringing. I am a relatively new client and this being my first claim I shudder to think what service will I get in the event of a major MVA claim! I am very disappointed.