1 reviews | Active since Nov 2015
Appalling Service
I'm extremely appalled at the level of service I've received from Santam. I amended my banking details and my new bank advised that I shouldn't close my old account because my debit orders may still run from the old bank account.
Unfortunately I got busy on payday and couldn't process transfers timeously and this subsequently leead to my debit order failing. On Monday the 31st of October I called Santam and requested for their banking details and to my surprise the urgent I spoke to said he doesn't have the banking details and told me I should wait for the double debit on the 25th of November. He further advised that I'm still duly covered even though the debit order failed, to me that was a redflag. I then advised him that I will not have enough money for a double debit order, he must get me the banking details so that I can make the payment and send the proof of payment. He told me that he'll request for them and call me back. 4 days later I have not received a call from you guys.
I want to make this clear, if anything happens and I'm not covered this will not end well... CAN SOMEONE WHO HAS YPUR BANKING DETAILS SEND THEM TO ME FOR ME TO MAKE THIS PAYMENT URGENTLY and no I will not have funds for a double debit!!!
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Thank you and kind regards
Client care
Thank you for your review.
In order for us to assist please provide us with your policy number?
Thank you and kind regards
Client care
Thank yo very much.
Kind regards
Client care
Thank yo very much.
Kind regards
Client care
I would like to reiterate that I work in the financial services sector and the company should readily have banking details readily available should a client requests for them. I'm a new client to Santam and I expected better service than received. However, this was my first interaction and I'll not judge the company company based on it.
I would like to reiterate that I work in the financial services sector and the company should readily have banking details readily available should a client requests for them. I'm a new client to Santam and I expected better service than received. However, this was my first interaction and I'll not judge the company company based on it.
Thank you for your review and for making the deposit and sending proof thereof.
Much appreciated.
Duly noted and agreed and did the agent fail in this instance - she first had to get approva from management to be able to provide you with that information as this is not our standard procedure and premiums are collected via debit order as per policy.
However she failed to advise you appropriately and that she would request same approval and revert back to, instead of simply saying we cannot.
Once again our sincere apologies for the unfortunate experience.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your review and for making the deposit and sending proof thereof.
Much appreciated.
Duly noted and agreed and did the agent fail in this instance - she first had to get approva from management to be able to provide you with that information as this is not our standard procedure and premiums are collected via debit order as per policy.
However she failed to advise you appropriately and that she would request same approval and revert back to, instead of simply saying we cannot.
Once again our sincere apologies for the unfortunate experience.
Kind regards
Stephan Olivier
Client care media manager