Appaling Cleint service

Santam is not a insurance you want to have when you have been burglurized. Their service is absolutely pathetic. They apoint a consultant to you. That is the one guy( Sharief Abrahms in my case) in santam that you can never get a hold of. And you can leave messages for him to phone back, it never happens. On Monday ( 10th) they said everything is approved, just to find out the assesor (Derek )did not do his job properly. Only half the stuff was paid out. I was told the money was loaded on the card and the balance of the rest will just be loaded later. My big issue is buying my wife a new phone because she was without a phone since 10th of Dec 2021. Try to buy a phone, the card was not working. Phone them back, they havent cleared the funds. The communication between santam and the assesors working below them are so bad they cannot give you feedback. And the same with santam and their cleints. I asked Sharief for updates and nothing. Seeing as i gave them a month and nothing happend. Trying to babysit them the last week and still the same. Best of all it was the same when they broke into my house a year and a bit ago. These people and their bad seevice doesent change.