Aon and Santam have five people to deal with one simple claim

<p>Over the Easter weekend my geyser burst, necessitating repairs to the geyser, and causing water damage. I reported the problem to my broker, Aon. I have now had five different people contact me about the matter. None seem to know what the others are doing, or what my communications with the others have been. All seem to contact me independently. It is very frustrating and unnecessarily time consuming. </p>