dH
dawie H

1 reviews | Active since Oct 2012

21 Aug 2018, 11:03

Another top company down the drain

I used to be a very happy client with Santam for both household contents and car insurance.

I received an email yesterday stating that my home content will now have an additional acess of R2000. This used to be R500.

So for instance, my washing machine breaks, or my kids knock over my TV i will have an access payment of R2500 which often might be morr than the value of such product.

My question is then, why do i pay a montly premium of R1272 every single month for a service that would be useless to me???

Furthermore, the Santam representative that i spoke to, was quite eager to send me a policy cancelation letter rather to try and assist in the matter.

Very dissatisfied with South Africa's biggest and best insurer. (or so i thaught)

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Replies (1)
Santam
Santam's reply21 Aug 2018, 11:27
Official

Good day

Thank you for your post.

Please be advised that we are in the process of investigating your complaint and we will be in contact with you shortly.

Thank you and kind regards

Kurt Koopman

Client Care Manager