Another delay by Santam

I'm providing a review for the second time. More than a week ago, I complained about a response I haven't received since March 2024. Mr Teboho Shale, Client Care Manager, undertook to revert to me within 3days. He did but without responding to my initial complaint forwarded around March 2024. I rejected his response. He promised to refer my claim to claims department. Delays have resumed. Follow up has been made. No response again. Delays again and again and again.