Angry customer

<p>So exhausted, don't even know where to start. I've been struggling for a while to get my car sorted that this lady bumped and now I'm dealing with her insurance which is Santam and I'm not getting any satisfaction out of your service. You have requested quite a lot of document which I have provided, but after the 26th of June I haven't heard back from Levina (lady I'm suppose to deal with). After I sent the document I received a mail saying the recipient (Levina) mailbox is full. She cc ********** in as well, but heard nothing from them either. </p> <p>I called Santam numerous times to telephonically get assistance but no luck. Today I called again, had to channel through the complaints and compliment department to finally get through to someone. Spoke with Rudi, gave him my details with claim nr and he said he will check if he could get hold of Levina. He then put me on hold for few minutes and then after a while the line just got cut. My anger is not really aimed at Rudi, but the level of service I've been getting is terrible!! I need this to be resolve please. The accident happened in January already and now that Santam is involved the process is even longer.</p> <p>I'll be posting this everyday till I get proper assistance.</p> <p> </p> <p> </p> <p>J Parson</p> <p> ********** 637</p>