Angry Client

Very disappointed at this company, I took a vehicle insurance with them and cancelled before the cover could commence ,however they told me they will continue deducting and they will refund my premium as they have already sent the order to the bank, we'll they did refund me,however it has been showing on my credit record that am owing them a premium, they are actually ruining my credit record, I called them several times they keep saying they will escalated the matter to the department that is supposed to cancel that record till today, since January 2023.