Andre Louw- Shocking service

I have had the worst experience with Santam . I have been dealing with a Claims specialist om the legal Liabilities department and goes by the name Andre Louw . My third party liability claim was submit more than a month ago and he chose to not act on it . I then followed up and I was advised that he is on sick leave but my claim is in its finalisation stage . I then emailed Andre and he advised that he has nothing on the system related to this claim . I explained to him what my claim is related to and what I require , he then forwarded me all the documents that I need to submit to him so that he can assist me . After going through all the trouble to obtain those documents and send through everything, he then advises that he can't help me . He is the most unprofessional claims specialist I have come across, his emails are incomplete, he chooses when to reply to emails and when not to and he has now since ignored my emails . This is really shocking and disappointing from a big organization such as Santam .