****** and Unfair Insurance

I have been a member with Santam Insurance since 2019. In 2024 I had a theft from my home. I oppened a theft case at the SAPS following all the nececary steps in order to obtain the case number and ITC number.

After logging the claim with Santam, an assessor was sent to my home. I provided the prove of ownership as well as the proof of purchases to her confirming the claim to be legal.

She then insisted on going through my home to see what belongings I had.

I provided all the insured items proof that was listed. I feel she had no right to do that as it invasion of privacy. She constantly remarked that she wasn't so blessed to have some of my things, indicating she had alternative motives in going through my belongings.

They paid out for the ****** items 2 months later. At first they wanted to pay out using their debit card system, whcih I didn't want as they are limited to usage. I presented the facts to pay out cash as some paces did not accept the card specifficaly online.

After a huge hassle they paid out cash. They contacted me a month later saying they made a mistake and had obtained new evidence regarding my claim. I asked them to provide me with the claimed evidence but they refused. I contacted my financial advisor who handels my insurance to contact them, and Santam was not willing to share with them.

Santam never contacted me again and cancelled my insurance without me knowing but still debiting funds every month.

In 2025, February, I recieved an email stating Santam had accused me of ***** and registered me on SAFPS and without telling me they cancelled my insurance.

This was done on no facts or proof. I have submitted all the legal proof they needed for services I have paid for without no missed payments monthly.

I believe this is a discimitave company and the reason for this is the fact of a jelous and discriminating assessor who has falsely reported me.

Santam is an utter discrace for imploying ****** people who judges people on their own personal perspectives and objectives.