Amazing service, good and proper

I joined Santam on the 5th of January 2021, thinking that I should probably get home contents insurance at some point in my life. My first debit order went off on the 11th and on the 13th, my computer got hit by lightning. I was extremely bleak, because I had bought this computer less than a year prior and was certain that no insurer would pay out after only having the policy for a week. However, I took a chance and submitted a claim. This process took a total of 2 minutes on the phone with a very helpful agent. I received my claim number and an email from my claims specialist the same day. I had the computer assessed and sent in a quote on Friday the 15th, just after 5 pm. On Monday the 18th, Kuben Naidoo, my claims specialist, was in contact with me and informed me that he was going through the quote and would have an answer the same day. Within a few hours, I received confirmation that my claim was approved and this morning (19 January) the money had been paid into my account.

This entire experience has been an absolute pleasure. I’ve worked with other insurers in the past and it’s always a constant back and forth, with a turnaround time never under a week. Santam, you showed your mettle here and I greatly appreciate it. Your staff, in particular, Kuben Naidoo, are consummate professionals and your service is fantastic.

Thank you, thank you, thank you!