Alpine fin Bloemfontein and Santam insurance

I was assured that I would have cover on my vehicle from the 1st of October by Deon from Alpine Bloemfontein and John from Santam only to find out on the 24th of October that I had not been covered since September already, tried to contact Deon Leeuw broker since the 9th of October to confirm and had to response. Responded when i stated I contacted Santam directly and they informed me I am not insured and they came up with a whole new story.