After battling to get my revised Policy Schedule from Tim and his supervisor on the morning of 26/3/2025

After battling to get my revised Policy Schedule from Tim and his supervisor on the morning of 26/3/2025. They unreasonably requested that the facial recognition system be used to verify me and also refused to give me a call back. After verifying me, Tim promised to email me the policy schedule and he never did. These two call center agents spent 45 mins of my airtime to landline and achieved zero. 0 ⭐️ rating for both Tim and his supervisor. Later on in the afternoon I called again and this time I received an outstanding service from Khaya Gama. He used the OTP system to verify me and called me back to have my policy schedule amended. Of which Tim and his supervisor blatantly refused to do. Mr Gama served me with excellence hence I am giving him that 5 ⭐️ rating.