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Christiaan W

1 reviews | Active since Mar 2014

08 Nov 2022, 09:10

Adress Change

I moved a month ago and tried to change my adress, i contacted santam via email and to this day the only response i got was via mail every 3rd day stating that somone will contact me.... It is kind of worrying seeing as it is santam.

0
Replies (5)
Santam
Santam's reply08 Nov 2022, 09:32
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Best regards,

Santam
Santam's reply08 Nov 2022, 10:29
Official
Dear Christiaan,

Thank you for your review.
May we please request if you can provide us with your policy number to assist us?

Thank you and kind regards
Client care

Best regards,

CW
Christiaan W's update08 Nov 2022, 10:38
Reviewer Update
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Santam
Santam's reply08 Nov 2022, 11:03
Official
Dear Christiaan,

Thank you very much.
We will send this request to our underwriting department immediate to attend.

We really do apologsie for the frustration and inconvenience caused.

Kind regards
Client care

Best regards,

Santam
Santam's reply08 Nov 2022, 17:14
Official
Good day Mr De Wet,

We referred your request and received confirmation that they had been in contact with you to assist with the amendment.
They have also advised you of the pr-rata premium as well as sent you the updated schedule.

Once again we do apologise for the incovenience and frustration caused herein.

Kind regards
Stephan Olivier
Client care media manager

Best regards,