Accident with Santam Client

I had an accident with a Insured person from Santam in November 2017, whereby the insured jumped a red robot in Oaklands Johannesburg. The matter was reported and all documents submitted to Santam in about 4-5 days time. it is now the 4 July 2018 and i have still no joy in finalising the claim. I was told to submitt my claim to Pretoria Branch, then it was send to Cape Town Branch and now it is at a Johannesburg Branch where they are still investigating and needs information from their insured. There turaround time for third party claims is sixty (60) days and we have gone over eight (8) months, and nobody can give me answers. VERY CONCERNED