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FM
Fortunate M

1 reviews | Active since Sept 2021

13 Nov 2023, 11:43

ACCIDENT CLAIM NO RESPOND

I am very disappointed with their customer service. My car was in an accident on the 16 October 2023 and to date they cannot finalize my claim. We have completed all the required documentation and the party that caused the accident has paid the access but to date my car has not been fixed.

They do not reply back to emails. They go on leave and leave claims hanging. When you call, they do not answer. The do not update you.

I do not recommend using this policy if you want peace. I am busy driving a car with accident damage. SANTAM IS A ****.

0
Replies (5)
FM
Fortunate M's update13 Nov 2023, 11:33
Reviewer Update
The accident was 28 September was the date of the accident until now they cannot finalize the claim.

Santam
Santam's reply13 Nov 2023, 11:46
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
FM
Fortunate M's update13 Nov 2023, 11:58
Reviewer Update
I called in to do a follow up and your customer service had the energy to shout at me and tell me where to get off just because i want to know what is holding up my claim. The level of disrespect.

FM
Fortunate M's update17 Nov 2023, 10:26
Reviewer Update
Can i please have the update on my claim, i have sent my banking details on Monday and today it is friday and i have not received any communication or acknowledgement.
Santam
Santam's reply19 Nov 2023, 13:34
Official
Good afternoon,

We are really sorry about this.
We have requested urgent feedback from our legal team herein and requested they make urgent contact with you as well to update.

Regards
Client care