Accident Claim

Claim Type: Accident Claim lodged: 30 JULY 2019 Broker: INTEGRISURE BROKERS Claim Number: IS***CLM

I AM UTTERLY DISAPPOINTED IN THE SERVICE RECEIVED FROM THE SANTAM BROKER, INTEGRISURE! OUR ACCIDENT CLAIM IS BEING INVESTIGATED FOR THE PAST 7 WEEKS AND WE ARE STILL AWAITING THE OUTCOME. THERE IS NO SENSE OF URGENCY FROM THE BROKER AND NO PUSH TO GET THIS RESOLVED OR THE COMMON COURTESY TO KEEP US POSTED ON PROGRESS. AN UPDATE IS PROVIDED WHEN WE INITIATE THE REQUEST FOR AN UPDATE! WE HAVE BEEN CLIENTS FOR 5 LONG YEARS WITH NOT A PAYMENT MISSED. THIS IS OUR 1ST CLAIM AND THIS IS THE TIME FRAME IT TAKES!!!!!!! DISGUSTED TO SAY THE LEAST! IT FRIGHTENS ME TO THINK THAT IF MY VEHICLE WAS NOT DRIVEABLE THAT THIS IS HOW LONG I WOULD NOT HAVE A VEHICLE TO USE!!