Absolutely shocking

I've been a client with Santam since 2006. Recently wanted to add a property and home content onto my insurance policy which currently covers my two vehicles, which is very high as it is but because I trusted the brand I paid the premiums. When asked for a quote to add the building and content they doubled my premium. Called and shopped for alternative quotes for all the items I needed cover for for less than the premium of my current policy with them And to cover it all according to the broker because I don't physically live on the premises I want to insure I will not be covered for certain risks????????????????????????????? You have officially lost a loyal customer.