EB
Ellen B
1 reviews | Active since Jun 2023
09 Jun 2023, 14:05
Absolutely no response from complaints department
I am struggling to lay a complaint with Santam. Sending emails with no response from Santam not even an automated response to confirm that an email was received.
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Replies (2)
Santam's replyOfficial
09 Jun 2023, 14:11Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply09 Jun 2023, 14:11
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
EB
Ellen B's updateReviewer Update
28 Jun 2023, 07:37Still not resolved. Emails being ignored, now trying to cancel my parents insurance because of lack of assistance, not even getting response to confirm cancellation. Explained to Santam because insurance was moved to another provider I need to cancel ASAP because parents are pensioners and can't afford to pay double premiums so we need confirmation tha insurance is cancelled. Santam takes forever to resolve issues and their communication and feedback to clients is very disappointing. It can not take over two weeks to reply to a client's email or provide feedback on queries or to send confirmation of policy cancellation.
EB
Ellen B's update28 Jun 2023, 07:37
Reviewer Update
Still not resolved. Emails being ignored, now trying to cancel my parents insurance because of lack of assistance, not even getting response to confirm cancellation. Explained to Santam because insurance was moved to another provider I need to cancel ASAP because parents are pensioners and can't afford to pay double premiums so we need confirmation tha insurance is cancelled. Santam takes forever to resolve issues and their communication and feedback to clients is very disappointing. It can not take over two weeks to reply to a client's email or provide feedback on queries or to send confirmation of policy cancellation.