Absolutely Disgusting Service - Worst Assessor - Queen Ramuthelo

I logged a claim on the 9th Jan, and the assessor Queen Ramuthelo was assigned to my case. They don't even deserve a 1 star rating. To date, she has proved to be utterly useless, most unprofessional as my damages on my property are still not sorted out. Not once did she even call me herself to apologize or explain the delays in authorizing the repairs with the contactors. Both contractor and my broker verified and confirmed that she has delayed the process endlessly and was waiting on her to approve the claim. If i don't call them, no one bothers to call me back. Santam really needs to reconsider her employment or send her for training, as she seems clueless on process, customer service, or procedures.