Absolutely disgusted!

Claim no. ***. I lodged a claim as there's a leak in my shower, according to the plumber which was sent out. Water is seeping through into my room and the floor is therefore wet. Days have passed and nothing has been done to fix it. I called Santam now to find out what the delay is and my claims handler, Sophie Ramoshaba, informed me that they're waiting for the claims committee to approve the claim.REALLY??? there is water continuously seeping through, the damp smell is terrible and she informs me the assessor thinks that this is not a valid claim??? nothing has been fixed, if anything the problem has gotten worse. Pathetic service!!! i work for Momentum, the only reason i have insurance with Santam is because it is through the body corporate. I want a manager to call me ASAP!!! this needs to be resolved. I pay a premium, i expect to get service. If this is not resolved, i will be referring it to the Ombudsman.