Absolutely disaster to contact Santam

I tried to contact Santam to register a claim but failed in all options. The app does not recognize the address or area and does not allow to move to the next step. I called the claims department but the audio quality is so bad and with multiple consultants sitting in the same office, the noise from the other consultants is so loud I can't hear my consultant speak. Please let someone call me from a noise free office with a good line audio quality.