Absolutely disappointed

SANTAM -Closure of Claim - Claim Number: *** -

SIPHO SITHOLE - claim lodged in April 2022. After 2 sets of plumbers a valve was found to be faulty and was replaced which I was told to pay for as no parts are covered by Santam. On 22 June the valve was replaced and further problems arose. More plumbers were sent out. I addressed numerous emails to Sipho. He only addressed 1 email to me . Problem still ongoing with major loss of water. Sipho has now closed the claim. Almost 6 months. Sipho does not read or respond to emails. How is it possible for Santam to have such an unprofessional and lazy employee in their emoloy? What do I pay for every month. NO SERVICE?