Absolutely Callous

I was in a motor vehicle accident. It wasn't a serious accident, there were no injuries and there was no damage to my vehicle. It was a case of exchange insurance details and carry on.

But.

I had a couple of phone calls within minutes of it happening. I assumed it was my tracking company checking to see if I needed assistance.

It wasn't.

When I answered the call it went like this:

Me: "Hello" Them: "Hello, who am I speaking to" Me: "Who is calling" Them: "Santam Insurance, were you in an accident" Me: "Yes" Them: "Have you file a claim with you insurer?" ... and then it went on for a bit more.

But seriously, the underwriter is calling me whilst I'm still AT THE SCENE OF THE ACCIDENT to check if I have filed a claim yet.

There was no inquiry of are you alright? Do you need assistance? Nope. Just straight to have you filed the claim with your insurer.

I had to explain that I hadn't had a chance to do that yet. And still wouldn't do so until I'd gotten a police accident report number. Something I hadn't gotten a change to do yet either. Because I WAS STILL AT THE SCENE OF THE ACCIDENT.

In hindsight it almost funny; but also the customer service was so absolutely awful that I don't think I could recommend Santam as an underwriter to anyone.