Absolutely appalling claims experience.

Absolutely appalling claims experience. Incident occured on 22 April. 1.The claim got delayed by a week due to an excess dispute to which they admitted fault. 2. The claims advisor ignored my request for a flat bed and sent a normal tow truck instead (both front and rear, left rims were bent and tires not holding air). The towtruck driver then went on his merry way and caused in excess of R30 000 worth of damage to my vehicle (thank you FIRST HELP). The car is currently at a panel beating shop awaiting parts. I had to return my hire car today as my 30 days were over. I phoned three times for them to extend the hire car (as it is their advisor and service providers fault that my vehicle's repair is taking more than a month).But if it weren't for the complete incompetence of every single individual (apart from 2 advisors) that I have ever delt with at santam my car would have been repaired more than 2 weeks ago, and don't think that they will call you and keep you updated as to what is happening with your claim, if you don't call and leave messages asking for the advisor to call you back (they are never available when you call) you will know nothing. Santam the insurer that will ***** you around every corner the can find/make.